Modules :: Phone Skills/CS Modules

See the available Phone Skills and Customer Service modules available.

• Phone Skills/Customer Service Modules
• The Service Mentality
• Determining Caller Needs
• From Curt to Courteous
• Four C's of Coaching Skills
• Five Forbidden Phrases
• Six Cardinal Rules of Customer Service
• Telesales Tips from A to Z
• Proactive Customer Service
• Basic Basic Telephone Skills
• What's wrong with this picture?
• How to avoid Emotional Leakage
• How to treat every caller as a welcome guest
• How to handle the irate caller
• Essential elements of internal customer service
• How to deal with the foreign accent
• That's just rude! Exploring the rudeness matrix

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